I tried resetting this student’s quiz or exam. Why didn’t it work?

If you've tried to reset an assignment, but the student still can't work on it, follow these troubleshooting steps.

Why didn't it work?

In order for a student to work on a quiz or exam that was already submitted, you'll need to make sure that their due date has been extended, then reset their assignment.

In particular, if you reset their assignment before their due date is updated, they might not be able to work on it.

How can I make sure the reset works?

  1. Extend their due date. If you're not sure how, check out "How do I adjust due dates?"
  2. If you use Canvas, have the student open the quiz or exam. This will make Canvas send the new due date to Derivita
  3. Reset the student's quiz or exam